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When Busy/No Answer - Divert to Voicemail

When someone calls your 0870 number while you are out of the office or already engaged on another call, this service will divert the incoming call to your voicemail.

Busy Voicemail service is also available as an add-on service for Dial-In Plan Switcher and Time of Day Routing

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Service Description - Busy Divert to Voicemail

When your primary land line number is engaged or there is no answer after 'X' number of rings, this service will divert the incoming call to voicemail.

'X' number of rings - You can specify how many times your phone will ring before the call is diverted to voicemail, default number of rings is 4.

How it Works - Busy Divert to Voicemail

After your order has been processed and the service activated, you will receive:

  1. A dedicated 0845 number through which you will access your voicemail service.
  2. Your account access (PIN)
  3. Detailed instructions on how to access and manage your voicemail and voicemail services
Voicemail services include:
  1. Standard options for managing voicemail (play, delete, skip)
  2. Record your personal greeting announcements
For your convenience you can view, print and email these instructions from our on-line control panel at any time.

How to order Busy Divert to Voicemail:

To order the Busy Divert to Voicemail service for your Non-Geographic Number:

  1. Go to "My Account" section of the website
  2. Click on the "When Busy Divert to Voicemail" link from the left menu under the title "DIVERT WHEN BUSY"
  3. Choose the number or numbers for which you wish to order the When Busy Divert to Voicemail service
  4. Follow the on screen instructions

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